Privacy Policy

PRIVACY POLICY

Last Updated: May 19, 2025

1. INTRODUCTION

Welcome to Tiffin Time ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience when using our mobile application ("App"), website, and services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App. Please read this Privacy Policy carefully. By accessing or using our App, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our App.

2. WHO WE ARE

Tiffin Time is a mobile application that connects users with local tiffin providers for authentic Indian food delivery services. We are based in London, United Kingdom and operate as a data controller for the purposes of UK data protection law.

3. INFORMATION WE COLLECT

We collect several types of information from and about users of our App:

3.1 Personal Data You Provide to Us

Account Information: When you register for an account, we collect your name, email address, phone number, and password.

Profile Information: Information you choose to add to your profile, such as profile picture, delivery addresses, and preferences.

Payment Information: When you make purchases through our App, we collect payment details, billing address, and transaction history. Full payment card details are processed by our secure payment processors and are not stored on our systems.

Communications: If you contact us directly, we may receive additional information about you, such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

Order Information: Details about the orders you place, including items ordered, delivery instructions, and special requests.

3.2 Information We Collect Automatically

Device Information: We collect information about the device you use to access our App, including the hardware model, operating system and version, unique device identifiers, and mobile network information.

Location Data: With your consent, we collect precise location data to provide location-based services such as finding nearby tiffin providers, delivery tracking, and estimated delivery times.

Usage Information: We collect information about your interactions with our App, such as the pages or screens you view, the time spent on those pages, navigation paths, and other usage statistics.

Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our App and hold certain information. For more information about our use of cookies, please see Section 7 of this Privacy Policy.

4. HOW WE USE YOUR INFORMATION

We use the information we collect for various purposes, including:

4.1 Providing and Improving Our Services

To create and maintain your account

To process and deliver your orders

To connect you with tiffin providers

To provide customer support

To improve our App and develop new features

To personalize your experience and deliver content relevant to your interests

4.2 Communications

To communicate with you about your account, orders, or inquiries

To send you updates about our services, such as changes to our terms, conditions, and policies

With your consent, to send you marketing communications about promotions, events, and other news about our services

4.3 Safety and Security

To verify your identity and prevent fraud

To monitor and analyse usage patterns and trends

To protect the security and integrity of our App

To investigate and address violations of our terms of service

5. LAWFUL BASES FOR PROCESSING

Under UK data protection law, we must have a lawful basis for processing your personal data. We rely on the following legal bases:

Contract: Processing is necessary for the performance of our contract with you to provide our services.

Legitimate Interests: We process your information for our legitimate business interests, such as improving our services, preventing fraud, and ensuring the security of our App.

Consent: We process certain data based on your explicit consent, such as precise location data and marketing communications.

Legal Obligation: We may process your information to comply with legal requirements, such as tax and accounting obligations.

6. SHARING YOUR INFORMATION

We may share your information with:

6.1 Tiffin Providers

We share necessary order information with tiffin providers to fulfill your orders, including your name, delivery address, order details, and contact information.

6.2 Service Providers

We engage third-party service providers to perform functions on our behalf, such as:

Payment processing

Cloud hosting and storage

Customer support

Analytics

Marketing and advertising

These service providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

6.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

6.4 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our App of any change in ownership or uses of your personal information.

6.5 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

7. COOKIES AND TRACKING TECHNOLOGIES

7.1 What Are Cookies

Cookies are small data files that are placed on your device when you visit our App. We use cookies and similar technologies to:

Keep you logged in to your account

Remember your preferences

Understand how you use our App

Improve our services

Deliver relevant advertising

7.2 Types of Cookies We Use

Essential Cookies: Necessary for the App to function properly

Preference Cookies: Enable the App to remember information that changes the way it behaves or looks

Analytics Cookies: Help us understand how visitors interact with our App

Marketing Cookies: Used to track visitors across websites to display relevant advertisements

7.3 Your Choices Regarding Cookies

You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. However, if you disable or refuse cookies, please note that some parts of our App may become inaccessible or not function properly.

8. DATA RETENTION

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

When you delete your account, we will delete or anonymize your personal data, except where we need to retain certain information for legitimate business or legal purposes. For example, we may retain:

Information needed for tax or accounting purposes

Information to prevent fraud or future abuse

Aggregated, anonymized data that does not identify you

9. DATA SECURITY

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

10. YOUR RIGHTS

Under UK data protection law, you have certain rights regarding your personal information:

Right to Access: You have the right to request copies of your personal information.

Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

Right to Erasure: You have the right to request that we erase your personal information, under certain conditions.

Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.

Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.

Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided in Section 14. We may ask you to verify your identity before responding to such requests.

11. CHILDREN'S PRIVACY

Our App is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

12. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data to the United Kingdom and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

13. CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

14. CONTACT US

If you have any questions about this Privacy Policy, please contact us:

By email: viraj@tiffin-time.com

15. COMPLAINTS

If you have a complaint about our use of your information, you can contact the Information Commissioner's Office (ICO) via their website at www.ico.org.uk or by calling 0303 123 1113.