TERMS AND CONDITIONS
Last Updated: May 19, 2025
1. INTRODUCTION
Welcome to Tiffin Time. These Terms and Conditions ("Terms") govern your use of the Tiffin Time mobile application ("App") and the services provided through it. The App is operated by Tiffin Time Ltd ("we," "our," or "us"), a company registered in England and Wales.
By downloading, accessing, or using our App, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our App.
2. DEFINITIONS
In these Terms, the following definitions apply:
"Account" means the account created by you to access and use the App.
"Content" means any information, text, graphics, or other materials uploaded, downloaded, or appearing on the App.
"Order" means your request for Tiffin Meals placed through the App.
"Tiffin Meals" means food items prepared and provided by Tiffin Providers.
"Tiffin Providers" means the independent food vendors who prepare and provide Tiffin Meals through our App.
"User," "you," or "your" means any person who accesses or uses the App.
3. ELIGIBILITY AND ACCOUNT REGISTRATION
3.1 Eligibility
You must be at least 18 years old to create an account and use our App. By creating an account, you represent and warrant that you are at least 18 years old.
3.2 Account Registration
To use our App, you must register and create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
3.3 Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
3.4 One Account Per User
You may only create and maintain one account. We reserve the right to terminate duplicate accounts.
4. USING THE APP
4.1 License to Use
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable license to use the App for your personal, non-commercial use.
4.2 Prohibited Uses
You agree not to:
Use the App for any illegal purpose or in violation of any local, state, national, or international law
Violate or encourage others to violate the rights of third parties, including intellectual property rights
Interfere with or disrupt the App or servers or networks connected to the App
Attempt to gain unauthorized access to the App or other users' accounts
Use the App to distribute unsolicited promotional or commercial content or for any other marketing purposes
Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity
Collect or store personal data about other users without their consent
Use the App in any way that could damage, disable, overburden, or impair the App
4.3 Modifications to the App
We reserve the right to modify or discontinue, temporarily or permanently, the App or any features or portions thereof without prior notice. You agree that we will not be liable for any modification, suspension, or discontinuance of the App or any part thereof.
5. ORDERING PROCESS
5.1 Placing Orders
The App allows you to place Orders for Tiffin Meals from Tiffin Providers. By placing an Order, you offer to purchase the Tiffin Meals at the price and quantities indicated.
5.2 Order Acceptance
Orders are subject to acceptance by the Tiffin Provider. The Tiffin Provider may, in their discretion, decline to accept any Order. Once an Order is accepted, we will send you a confirmation.
5.3 Pricing and Payment
All prices are in British Pounds (£) and include VAT where applicable. Prices for Tiffin Meals are set by the Tiffin Providers and may change at any time. The total price for your Order will be displayed before you confirm your Order.
You agree to pay all charges at the prices then in effect for your Orders. You authorise us to charge the payment method you provide during registration for all applicable fees and taxes.
5.4 Delivery
Delivery times are estimates only and are not guaranteed. Various factors, including traffic, weather, and order volume, may affect delivery times. We will make reasonable efforts to ensure that your Order is delivered within the estimated time frame.
5.5 Order Cancellation
You may cancel an Order at any time before the Tiffin Provider begins preparing your Order. Once the Tiffin Provider has begun preparing your Order, cancellation may not be possible, and you may be charged the full amount.
6. TIFFIN PROVIDERS
6.1 Independent Contractors
Tiffin Providers are independent contractors and not employees or agents of Tiffin Time. We are not responsible for the acts or omissions of any Tiffin Provider.
6.2 Quality and Safety
While we strive to ensure that all Tiffin Providers maintain high standards of food quality and safety, we do not guarantee the quality, safety, or legality of Tiffin Meals. Tiffin Providers are solely responsible for the preparation, condition, and quality of Tiffin Meals.
6.3 Food Allergies and Dietary Restrictions
If you have food allergies or dietary restrictions, please contact the Tiffin Provider directly before placing an Order. We do not guarantee that Tiffin Meals are free from allergens or meet specific dietary requirements.
7. USER CONTENT
7.1 User Reviews and Feedback
You may be able to post reviews, comments, and other content on the App ("User Content"). You retain ownership of your User Content, but you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute your User Content in any existing or future media.
7.2 Prohibited Content
You agree not to post User Content that:
Is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or invasive of another's privacy
Infringes any patent, trademark, trade secret, copyright, or other intellectual property right
Contains software viruses or any other computer code designed to interrupt, destroy, or limit the functionality of any computer software or hardware
Constitutes unauthorized or unsolicited advertising, promotional materials, junk mail, spam, or any other form of solicitation
7.3 Monitoring and Removal
We have the right, but not the obligation, to monitor, edit, or remove any User Content. We take no responsibility and assume no liability for any User Content posted by you or any third party.
8. INTELLECTUAL PROPERTY
8.1 Our Intellectual Property
The App and its original content, features, and functionality are owned by Tiffin Time and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
8.2 Trademarks
The Tiffin Time name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Tiffin Time or its affiliates. You may not use such marks without our prior written permission.
9. PAYMENT TERMS
9.1 Payment Methods
We accept various payment methods, which will be displayed during the checkout process. By providing a payment method, you represent and warrant that you are authorized to use the designated payment method.
9.2 Fees and Charges
In addition to the price of Tiffin Meals, you may be charged:
Delivery fees
Service fees
Small order fees (for Orders below a certain amount)
Tips for delivery personnel (optional)
All applicable fees will be displayed before you confirm your Order.
9.3 Refunds
Refunds are handled on a case-by-case basis. If you are dissatisfied with your Order, please contact our customer support within 24 hours of delivery. We will work with the Tiffin Provider to resolve the issue and, if appropriate, issue a refund.
10. LIMITATION OF LIABILITY
10.1 Disclaimer of Warranties
THE APP AND ALL CONTENT, PRODUCTS, AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE APP ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
10.2 Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL TIFFIN TIME, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE APP, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
10.3 Exclusions
Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain types of damages. Therefore, some of the above limitations may not apply to you.
11. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless Tiffin Time, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the App.
12. TERMINATION
12.1 Termination by You
You may terminate your account at any time by contacting us or using the account deletion feature within the App.
12.2 Termination by Us
We may terminate or suspend your account and your access to the App immediately, without prior notice or liability, for any reason, including if you breach these Terms.
12.3 Effect of Termination
Upon termination, your right to use the App will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
13. CHANGES TO TERMS
We may revise these Terms at any time by updating this page. By continuing to access or use our App after those revisions become effective, you agree to be bound by the revised Terms. We will provide notice of material changes to the Terms by posting a notice on our App or sending you an email.
14. GOVERNING LAW AND JURISDICTION
These Terms and your use of the App shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or relating to these Terms or your use of the App shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. DISPUTE RESOLUTION
15.1 Informal Resolution
If you have any concerns or disputes about the App, you agree to first try to resolve the dispute informally by contacting us.
15.2 Arbitration
If a dispute cannot be resolved informally, you and Tiffin Time agree to resolve any disputes through binding arbitration in accordance with the rules of the London Court of International Arbitration.
15.3 Small Claims Court
Notwithstanding the foregoing, either party may bring an individual action in small claims court.
16. GENERAL PROVISIONS
16.1 Entire Agreement
These Terms constitute the entire agreement between you and Tiffin Time regarding your use of the App and supersede all prior and contemporaneous written or oral agreements.
16.2 Waiver
Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision.
16.3 Severability
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.
16.4 Assignment
You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may assign or transfer these Terms, at our sole discretion, without restriction.
16.5 Force Majeure
We will not be liable for any failure to perform our obligations where such failure is as a result of acts of nature, fire, flood, earthquake, other natural disaster, pandemic, terrorist attack, war, civil unrest, government action, or other events beyond our reasonable control.
17. CONTACT US
If you have any questions about these Terms, please contact us:
By email: hello@tiffin-time.com